Log In       Log Out

Sales Order Line: 01325 321 236

Menu

Log In       Log Out

Sales Order Line: 01325 321 236

Returns

If you’d like to return your order for any reason, please contact us by within 14 days of delivery.  The goods must be returned in their original condition with undamaged packaging, any seals and/or shrink-wrap in tact, be in resaleable condition and must not have been used or fitted.

When returning an item for a refund or an exchange all returns are the responsibility of the buyer including the cost of return delivery to our UK warehouse.  Please note that some products must be transported by pallet (including specialist upright pallet); if your order is delivered on a pallet we recommend that you retain it along with any packaging until you are completely satisfied – we can provide replacement pallets for returns at additional cost.

All returns should be sent using a trackable and insured carrier as the responsibility of the products remains with you until they arrive with us and are deemed in suitable condition.

If your order arrives damaged or incorrect, we will replace it free of charge.

To initiate a return: please contact us by telephone on +44 (0) 1325 321236 or email to info@heatandthings.com to obtain an RMA number and the returns address. Please do not send any returns before contacting us as delivery may be refused.

Welcome Gift

Sign Up & Save

£5

Sign up to our newsletter & receive a £5 coupon*

*£50 minimum spend applies

Store Locator

Where we are

Unit 5 Northfield Way
Aycliffe Business Park
Newton Aycliffe
DL5 6EJ
United Kingdom

Follow Us

Follow us on Facebook Follow us on Instagram

Here to Help

Call Us
+44 (0) 1325 321236

Email Us
info@heatandthings.com

We Accept

Store Locator

Here to Help

My Account

Information

Where we are

Unit 5 Northfield Way
Aycliffe Business Park
Newton Aycliffe
DL5 6EJ
United Kingdom

Follow Us

 Follow us on Instagram

Call Us
+44 (0) 1325 321236

Email Us
info@heatandthings.com

We Accept

0